• I have never heard of Longevity so how do I know I am buying a quality product?
  
  Factory-refurbished merchandise refers to products that have been returned to the manufacturer for any of a number of reasons.

  • Anytime a retail store or consumer opens a product in a box and it is not purchased, it cannot be sold as new. The item is then shipped back to the manufacturer to be "reconditioned."
  • An item purchased by a consumer and returned for any reason--perhaps the product didn’t work or the consumer simply didn’t want it--whether it's the very next day or a month later, is sent back to the manufacturer to be "reconditioned."
  • Some items, called "scratch and dents" have been returned to the manufacturer with visible wear and tear. JustDeals makes every effort to ensure that our "factory reconditioned" merchandise does not include "scratch and dents."
• Are Longevity products covered under warranty?
• Are Longevity products new, used or refurbished?
• I am interested in becoming a dealer. Does Longevity have a dealership program?
• I have seen similar units sold by other companies. Are these units the same as Longevity units?
  
• I have seen similar units selling at a cheaper price. Will Longevity match or beat another company's prices?
• I am interested in a product, but the price is a little more than I wish to pay. What can I do? How does the offer system work?
  
• I am having trouble with a Longevity product. Where can I get the support I deserve?

• What credit cards does Longevity accept?
• Can I get a printed receipt for my credit card payment?
• How will the billing charge appear on my credit card statement?
• When is my credit card charged?
• What do you consider my billing address?
• What if my credit card is declined?
• I purchased a few items from you during the same timeframe. Can you ship them together?
• Do you charge sales tax?
• Can I cancel an order?
• Are credit card transactions on www.longevity-inc.com safe?
• Would I ever see similar items at lower prices elsewhere?
• Do you accept international credit cards for payment?

• Can I come to your location to pick my item(s)?
• What will I be charged for shipping?
• Do you ship to Alaska and Hawaii?
• Can you ship to Puerto Rico?
• Can you ship outside the United States?
• Who will deliver my order?
• When will my order leave the warehouse?
• Do you offer premium delivery service?
• Do you refund shipping charges?
• How long will it take for my item to reach me? (How long is order processing and delivery?)
• How do I track my shipment?
• What should I do if my shipment never arrived or the product arrived damaged?
• Can I have a package delivered without a signature requirement?
• How do I ship items to a different address?

Longevity has been providing our customers with quality products and exceptional service for over eight  years. At Longevity and with our partners, we insure quality through strict production standards which include

• Quality inspections during production of units. Every unit is tested during the production process to minimize chances of defect.
• Once the unit finishes production, it is tested before being packaged. Once it is packaged and arrives at our warehouse, we test the units before shipping them to you - further minimized the chance of you receiving a dead on arrival (DOA) unit.
• If the unit fails our factory's initial inspection or our warehouse testing procedures, we  will not ship the unit to you.

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Yes, most of our products are covered under our one year warranty policy. Please go to the terms and policy page for warranty information.

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All of our product are brand new. Each product is only used during the testing stages to insure quality. We do not sell or resell refurbished products. You are purchasing a brand new item, which is covered under  warranty product from the date of purchase.

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Yes, Longevity encourages dealer partnerships. As one of our dealers, we offer numerous benefits such as toll free support, warranty coverage, and exclusive dealer rights within your territory. If you are interested in becoming a dealer, please take a look at our application page, which includes more information on the dealership program.

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No, Longevity has exclusive dealership rights to our manufacturers. We use the highest quality components to construct our units to insure that the quality of Longevity brand units are exceptional. Beware, other similar looking units will claim they are the same as our products, but they use cheap components and non brand mosfets.

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Yes, we are one of the biggest sellers of the equipment we offer, and we import and sell more units than any other company. With that said, we want you to keep in mind that no units are produced by the same factory as Longevity units. So you may purchase a similar looking unit, but you will not get the quality we offer. With that said, Longevity will work with you to determine a fair price. Most of the time, we can beat our competition's pricing. You can always make us an offer on any of the products we sell!

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On our website, there is a make an offer option for every product. You will need to fill out the form and make us a reasonable offer for the product of your interest. Our sales representative will review the offer and your terms before contacting you with a decision. Usually, we will contact you about the offer the same day with a decision. If the offer is accepted, you will receive an email notification or a phone call with your Order ID number and our representatives will seek information for payment.

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If you are having any problems with your Longevity product(s), please contact us. We will be more than happy to help you with troubleshooting, questions or concerns you may have.

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Longevity accepts United States bank issued Visa, MasterCard, Discover, and American Express credit cards.  PayPal and Money Order is also accepted at our secure checkout site. Please remember that we can only ship to the billing address of the credit card or paypal payment.

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Yes. After the completion of our convenient checkout process, you can print the order confirmation screen that will contain all pertinent credit card charge information. Longevity also sends this same information to you automatically, via e-mail.

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The charge will appear as Longevity on the credit card statement. 

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Your credit card is charged immediately upon completion of the checkout process. Sophisticated systems are set up to immediately send your order to our shipping department, to be shipped out by the end of the following business day.

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Your billing address is the same address information on file with your credit card company. When entering this information during the checkout process it is important that you enter this information exactly as it appears on your credit card statement. If the information is not accurate, your card may be declined. In addition, please remember that we can only ship to your billing address. If you are picking the item up at a terminal, proper identification of the purchaser is required.

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If there is a problem processing your card and the payment does not go through for any reason please contact us immediately.  Depending on the nature of the problem you may be prompted to try a different card.

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Currently we are unable to guarantee this request. We have multiple processing facilities and items may be shipped from different locations. Unfortunately, this means that we may ship items individually.

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State laws require that internet retailers collect sales tax in states where they are resident. Longevity is currently resident in the state of California. Subsequently, we are required to charge applicable taxes in California.

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Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.

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Absolutely! Longevity does not keep any private information pertaining from your order.  In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Longevity servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, and AOL's browser, so that only Longevity can read a customer's personal information.

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Longevity takes great care to ensure we provide quality products at great bargain prices. We have direct partnerships with our factories and are able to get you near wholesale prices on all the products that we offer. It is highly unlikely that you will find a similiar item elsewhere that matches our superb quality.  However, if you do see an item similar to our unit for cheaper anywhere else, please make us an offer. We will review your offer and most likely agree to the sale.

When you shop online with us, you can be sure of great prices—across the board.

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No. International credit cards cannot be accepted at this time.  If you reside outside of the United States the purchase must be done through a wire transfer, personal check, money order or cashier check. 

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Unfortunately, we are not currently configured for individuals to come to our locations to pick up their orders because we warehouse different products in different warehouses throughout the United States. As a result, we do not have a pick-up option at this time. 
 
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Shipping and handling charges vary greatly depending upon the value of the materials and craftsmanship of the piece and its final shipment destination. The shipping and handling rates are clearly posted in each item’s description and are non-negotiable. Please consider this when placing your order.

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Customers in these locations are subject to hire shipping fees which must be obtained before making their purchase. The fees provided by our representatives are non-negotiable and should be considered when placing your order.

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Yes, however, a shipping quote must be obtained before purchasing the item.

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Yes, however, a shipping quote must be obtained before purchasing the item. In addition, we do not accept credit cards from international customers.

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Longevity uses various carrier to deliver our products and we may use other carriers as necessary depending on your order's size and weight. In the order status page, you will be able to see which carrier is delivering your product(s).

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Most orders leave our warehouse within three business days after payment has been received. If an item cannot be shipped within three business days, we will notify you immediately.

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Yes. For those occasions when you need something in a hurry, we offer premium next day and 2nd day air service for select products for an additional charge.

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Shipping charges are refunded if:

• We ship an incorrect product

Otherwise, shipping and handling is not refundable under any circumstances as stated in our terms and policy page.

If we re-ship a product in these cases, there will be no second shipping charge. For information about our return/exchange policy, please to go our terms and policy page.

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Usually, we ship your purchase the same day of purchase. However, we strive to get every order out within 3 business days after your payment is received. Standard shipping is ground delivery, which typically takes between 4 to 10 days to arrive. You will be able to track your order and receiving detailing shipment information through our Order Status page.

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Once you place an order, you will receive your  Order ID Number, which will be your main source for tracking the status of your order. Please keep this number for your reference. You will be able to enter the order number or email address associated with the purchase at our Order Status page. You will also receive automatic emails once the status of your order changes.

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Please allow up to 10 business days for your item to be delivered. If it still has not arrived, please contact us.

If the product arrived damaged, please contact us immediately. The best option is to refuse damage on delivery and have our company deal with the claim process. If you accept the damaged item, please make sure you note damage on delivery before accepting the package. If you were not present at the time of delivery, we can still file a damage claim post delivery - this usually happens with smaller non-freight items. However, you must contact us right away to notify us of the damage. We will try to have the damaged components replaced.

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No, because of the value of the goods purchased, it is best to receive the package in person. If you are not home,  the driver will llikely eave a "call tag" with a number you can call to reschedule delivery.

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Unfortunately, we can only ship to the billing address of the credit card. If you choose terminal shipping, you will still need to have your credit card billing address as the main shipping address. However, the person on the credit card is only authorized to pickup the product(s). 

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